Enhancing customer feedback flow at Netradyne
I joined Netradyne as the 2nd UX Designer in Nov 2019 during their early growth phase and worked there for 1 year 6 months.
Enhancing customer feedback flow at Netradyne
I joined Netradyne as the 2nd UX Designer in Nov 2019 during their early growth phase and worked there for 1 year 6 months.
Enhancing customer feedback flow at Netradyne
Reducing support's team time to respond to support request and also enabling a more accurate feedback from the customers.
Enhancing customer feedback flow at Netradyne
I joined Netradyne as the 2nd UX Designer in Nov 2019 during their early growth phase and worked there for 1 year 6 months.
Enhancing customer feedback flow at Netradyne
I joined Netradyne as the 2nd UX Designer in Nov 2019 during their early growth phase and worked there for 1 year 6 months.
About Netradyne
B2B fleet management company that focuses on improving road and driver safety.
Founded in 2015, Netradyne is an industry leader in fleet safety solutions and was recently named in the Forbes AI Top 50 Companies to Watch list for 2022.
About Netradyne
B2B fleet management company that focuses on improving road and driver safety.
Founded in 2015, Netradyne is an industry leader in fleet safety solutions and was recently named in the Forbes AI Top 50 Companies to Watch list for 2022.
About Netradyne
B2B fleet management company that focuses on improving road and driver safety.
Founded in 2015, Netradyne is an industry leader in fleet safety solutions and was recently named in the Forbes AI Top 50 Companies to Watch list for 2022.
About Netradyne
B2B fleet management company that focuses on improving road and driver safety.
Founded in 2015, Netradyne is an industry leader in fleet safety solutions and was recently named in the Forbes AI Top 50 Companies to Watch list for 2022.
About Netradyne
B2B fleet management company that focuses on improving road and driver safety.
Founded in 2015, Netradyne is an industry leader in fleet safety solutions and was recently named in the Forbes AI Top 50 Companies to Watch list for 2022.
Project Goal
The aim of this project was to enhance the customer feedback flow and reduce the time taken to respond to the customer feedback.
What I did
Gathered initial requirement from the product team.
Understand: Analyzed the current feedback flow to find what needs to be improved.
Create, Share and Iterate: Created the first version of prototype, shared it with the stakeholders and improved upon it as per the feedback received from the stakeholders.
Proper Hand-off: Collaborated with the developers to ensure proper hand-off of the designs.
Design the mobile versions: Designed the same functionality for the mobile application as well.
Impact
Automatic categorization of support requests: All complaints/suggestions now were getting categorised automatically, hence helping the support team in organising their workflow and improving their productivity.
Getting direct feedback from customers: New flows asking for product improvement from users were also added, thereby creating a way to gather direct feedback from the customers.
Final Prototypes
Mobile prototype
Desktop prototype
Final Designs
Desktop version
Mobile version
Project Goal
The aim of this project was to enhance the customer feedback flow and reduce the time taken to respond to the customer feedback.
What I did
Gathered initial requirement from the product team.
Understand: Analyzed the current feedback flow to find what needs to be improved.
Create, Share and Iterate: Created the first version of prototype, shared it with the stakeholders and improved upon it as per the feedback received from the stakeholders.
Proper Hand-off: Collaborated with the developers to ensure proper hand-off of the designs.
Design the mobile versions: Designed the same functionality for the mobile application as well.
Impact
Automatic categorization of support requests: All complaints/suggestions now were getting categorised automatically, hence helping the support team in organising their workflow and improving their productivity.
Getting direct feedback from customers: New flows asking for product improvement from users were also added, thereby creating a way to gather direct feedback from the customers.
Final Prototypes
Mobile prototype
Desktop prototype
Final Designs
Desktop version
Mobile version
Project Goal
The aim of this project was to enhance the customer feedback flow and reduce the time taken to respond to the customer feedback.
What I did
Gathered initial requirement from the product team.
Understand: Analyzed the current feedback flow to find what needs to be improved.
Create, Share and Iterate: Created the first version of prototype, shared it with the stakeholders and improved upon it as per the feedback received from the stakeholders.
Proper Hand-off: Collaborated with the developers to ensure proper hand-off of the designs.
Design the mobile versions: Designed the same functionality for the mobile application as well.
Impact
Automatic categorization of support requests: All complaints/suggestions now were getting categorised automatically, hence helping the support team in organising their workflow and improving their productivity.
Getting direct feedback from customers: New flows asking for product improvement from users were also added, thereby creating a way to gather direct feedback from the customers.
Final Prototypes
Mobile prototype
Desktop prototype
Final Designs
Desktop version
Mobile version
Project Goal
The aim of this project was to enhance the customer feedback flow and reduce the time taken to respond to the customer feedback.
What I did
Gathered initial requirement from the product team.
Understand: Analyzed the current feedback flow to find what needs to be improved.
Create, Share and Iterate: Created the first version of prototype, shared it with the stakeholders and improved upon it as per the feedback received from the stakeholders.
Proper Hand-off: Collaborated with the developers to ensure proper hand-off of the designs.
Design the mobile versions: Designed the same functionality for the mobile application as well.
Impact
Automatic categorization of support requests: All complaints/suggestions now were getting categorised automatically, hence helping the support team in organising their workflow and improving their productivity.
Getting direct feedback from customers: New flows asking for product improvement from users were also added, thereby creating a way to gather direct feedback from the customers.
Final Prototypes
Mobile prototype
Desktop prototype
Final Designs
Desktop version
Mobile version
Project Goal
The aim of this project was to enhance the customer feedback flow and reduce the time taken to respond to the customer feedback.
What I did
Gathered initial requirement from the product team.
Understand: Analyzed the current feedback flow to find what needs to be improved.
Create, Share and Iterate: Created the first version of prototype, shared it with the stakeholders and improved upon it as per the feedback received from the stakeholders.
Proper Hand-off: Collaborated with the developers to ensure proper hand-off of the designs.
Design the mobile versions: Designed the same functionality for the mobile application as well.
Impact
Automatic categorization of support requests: All complaints/suggestions now were getting categorised automatically, hence helping the support team in organising their workflow and improving their productivity.
Getting direct feedback from customers: New flows asking for product improvement from users were also added, thereby creating a way to gather direct feedback from the customers.
Final Prototypes
Mobile prototype
Desktop prototype
Final Designs
Desktop version
Mobile version
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